Help Center

2ND Opinion is your AI-powered health assistant, designed to help you better understand your health and make informed decisions. Whether you have questions about symptoms, need guidance on lifestyle choices, or want to learn more about potential treatment options, 2ND Opinion provides personalized insights based on the information you share. It’s a convenient way to get health advice and determine when to seek further care from a healthcare professional - all from the comfort of your own home.

Using 2ND Opinion is simple and intuitive. Start by describing your symptoms, asking health-related questions, or exploring the app’s features. Just type in your symptoms or queries as you would with a healthcare professional, and our AI will provide personalized insights and recommendations tailored to your needs.
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Tips for getting the most accurate advice:
‍Describe your symptoms fully: Include details about what you’re feeling, how long it’s been happening, and any patterns you’ve noticed.
Share relevant background: Mention any medications, existing health conditions, or allergies, as these factors can influence the advice you receive.
Be clear and specific: The more specific your descriptions, the better the AI can understand and assist you.
Every interaction with 2ndOpinion is private and personalized to your health profile, helping you get the most out of every consultation.

‍While being a powerful tool for gaining quick health insights and understanding symptoms, 2ND Opinion is not a replacement for a medical professional. The app is designed to provide supportive information and recommendations that can help you make more informed decisions about your health, but it doesn’t substitute for a doctor’s expertise.

For specific diagnoses, treatment plans, or medical procedures, it’s essential to consult with a qualified healthcare provider. The app can be an excellent companion for understanding your health better, but 2ND Opinion is not equipped to handle emergencies or manage serious conditions that require a professional’s care.

2ND Opinion is designed to support general health inquiries and provide insights, but it isn’t a substitute for professional care in emergencies or complex cases. Avoid using 2ND Opinion for:

Medical Emergencies: In cases like severe injuries, chest pain, or difficulty breathing, contact emergency services right away.
Mental Health Issues: 2ND Opinion is not equipped to handle mental health concerns. For any issues related to mental health, please consult a mental health professional.
Diagnostic Needs: If you need a specific diagnosis, laboratory tests, or imaging, a licensed healthcare provider is necessary.
Critical Decisions: For major health decisions or specialized treatments, we recommend consulting your doctor or a medical specialist.

When in doubt, reach out to a healthcare provider to ensure you receive the right level of care for your needs.

Your privacy and data security are top priorities for us. 2ND Opinion uses advanced encryption methods to protect all data you share within the app. We follow strict security protocols and comply with healthcare data protection standards to ensure your information remains confidential.

Here’s how we safeguard your personal data:
Encryption: All data, including messages and health information, is encrypted both in transit and at rest.
Access Control: Only authorized systems and personnel can access your data as necessary for providing the service.
Privacy Compliance: 2ndOpinion adheres to industry standards and regulations on healthcare privacy to protect your information.
User Control: You have full control over your data. You can review, update, or delete your personal information at any time.

Your trust matters to us, and we’re committed to protecting your privacy at every step.

We’re constantly working to bring new features to enhance your experience with 2ND Opinion!
Some exciting updates to look forward to include the ability to make audio calls with our AI doctor, offering an even more convenient way to get real-time health advice.
Stay tuned for more feature announcements as we continue improving your 2ND Opinion experience!

If you have questions or need assistance with 2ND Opinion, our support team is here to help! You can reach out via email at support@2ndopinions.ai. We aim to respond within 48 hours and are dedicated to making sure you have the best experience possible with our app.